Universities Mental Health Day

Universities Mental Health Day

** Blog updated 26th February 2019** This year’s University Mental Health day is all about the power of using your voice.  We all have mental health, we all have stories to share and we can all use our voices to shape the future of student mental health. Join UMHD19...
Should you be Surveying Staff More Often?

Should you be Surveying Staff More Often?

There probably isn’t a day that passes without an email dropping into my inbox asking me to leave some feedback on something that I have bought or how it was packaged. Have you considered surveying staff more frequently? Ratings are vitally important for both buyers...
Do Icebergs of Ignorance Need Saving?

Do Icebergs of Ignorance Need Saving?

It’s now over 25 years since Sidney Yoshida first presented his study on the “Iceberg of Ignorance”. It’s not unfair to suggest that the polar ice caps have in that time melted considerably more rapidly than the Iceberg of Ignorance. The Iceberg of Ignorance...
7 Ways to Communicate with your Staff

7 Ways to Communicate with your Staff

At SpeakInConfidence we are all about providing a way for staff to reach out to you to raise ideas, issues and concerns in a safe environment by providing their feedback anonymously. We recognise, of course, that this is just part of the communication mix for most...
So What is Inhibiting Feedback?

So What is Inhibiting Feedback?

There is a huge amount we can all learn from our staff, our team and our customers – but too often things go unsaid and lessons stay unlearned. The following are a just a three stats in the area – but you can find plenty more: Roughly 35% of staff engaged, 61%...