Do Icebergs of Ignorance Need Saving?

Do Icebergs of Ignorance Need Saving?

It’s now over 25 years since Sidney Yoshida first presented his study on the “Iceberg of Ignorance”. It’s not unfair to suggest that the polar ice caps have in that time melted considerably more rapidly than the Iceberg of Ignorance. The Iceberg of Ignorance...
7 Ways to Communicate with your Staff

7 Ways to Communicate with your Staff

At SpeakInConfidence we are all about providing a way for staff to reach out to you to raise ideas, issues and concerns in a safe environment by providing their feedback anonymously. We recognise, of course, that this is just part of the communication mix for most...
So What is Inhibiting Feedback?

So What is Inhibiting Feedback?

There is a huge amount we can all learn from our staff, our team and our customers – but too often things go unsaid and lessons stay unlearned. The following are a just a three stats in the area – but you can find plenty more: Roughly 35% of staff engaged, 61%...