Are you listening to me?

Are you listening to me?

Often as an internal communicator in the charity and higher education sectors I find myself needing to communicate with diverse groups of people. From fundraisers to policy makers, from researchers to HR managers, from practice staff to tutors. And many more besides!...
Do Icebergs of Ignorance Need Saving?

Do Icebergs of Ignorance Need Saving?

It’s now over 25 years since Sidney Yoshida first presented his study on the “Iceberg of Ignorance”. It’s not unfair to suggest that the polar ice caps have in that time melted considerably more rapidly than the Iceberg of Ignorance. The Iceberg of Ignorance...
How Hands-On Should Management be?

How Hands-On Should Management be?

How close are you getting to your staff? Can you sense their mood? The video embedded below shows Evernote CEO, Phil Libin, working as a barista in the coffee shop in Evernote’s reception. Every employee is expected to take a turn at the machine and does on...
Making Remote Teams Work

Making Remote Teams Work

How can you make teams work effectively when not everyone is in the same location? In this post we take a look at some of the issues and how you can maintain that all important employee engagement even when the team isn’t all under one roof. These days it is hard to...