Are you listening to me?

Are you listening to me?

Often as an internal communicator in the charity and higher education sectors I find myself needing to communicate with diverse groups of people. From fundraisers to policy makers, from researchers to HR managers, from practice staff to tutors. And many more besides!...
The Art of Listening – 5 Ways to do it Better

The Art of Listening – 5 Ways to do it Better

I’m sure we have all been frustrated by a problem you have been working on and for whatever reason you just cannot work out a solution. Sound familiar? How many times have you then gone on to describe the problem to someone else and in doing so suddenly realise that...
The Importance of Manager / Team Trust

The Importance of Manager / Team Trust

One of the key relationships in a workplace is that between a member of staff and their manager. Not only does common sense suggest this to be the case, but quite a lot of research indicates some of the key motivators of employee engagement include whether a person’s...
The Power of “We Got It Wrong”

The Power of “We Got It Wrong”

We have all seen them, most of us have probably worked for them at times, leaders or organisations that are incapable of saying “Sorry, we got it wrong”. A close second is the highly qualified carefully presented half apology “We may have got it a little bit wrong but...